Refund & Cancellation Policy
At HILLISPARK, we strive to provide the best travel experience. Please read our refund and cancellation policy carefully before booking.
1. Cancellation by Traveler
- All cancellations must be made in writing via email to info@hillispark.com.
- Cancellation charges apply as per the following schedule:
- More than 30 days before departure: Full refund (minus processing fee)
- 15-30 days before departure: 50% refund
- Less than 15 days before departure: No refund
- No refund for no-shows or unused services.
2. Cancellation by HILLISPARK
- If a tour/package is cancelled by HILLISPARK due to unforeseen circumstances, a full refund will be provided.
- We are not responsible for cancellations due to force majeure (natural disasters, strikes, etc.).
3. Refund Process
- Refunds are processed within 7-14 business days after approval.
- Refunds are made to the original payment method only.
- Processing fees and bank charges are non-refundable.
4. Non-Refundable Cases
- Visa fees, insurance, and certain special offers are non-refundable.
- Refunds are not provided for partially used services or last-minute changes.
5. Contact Us
For any questions or to request a cancellation/refund, please contact us at info@hillispark.com or call +91 7876591524.
Last updated: June 2025
